Goods will only be accepted for return under the following conditions. Prior to returning goods, telephone authorisation must be obtained from DM Orthotics Limited. Goods must be returned within one calendar month from the date of the packing note. The Packing Note/Invoice number must be included on the return advice. The goods must be in their original packaging, in a clean and resalable condition. DM Orthotics Ltd will not be responsible for the return postage and packing unless the goods are faulty or incorrectly supplied. Except when goods are faulty or incorrectly supplied, all returned goods will be subject to a 20% handling charge, with a minimum charge of £10 plus VAT to cover administration costs. If the packaging is damaged an additional flat rate of £2.50 plus VAT will apply to cover repackaging costs.