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Friday: 7:00 - 12:00 Noon

+44 (0) 1209 219205

Unit 2, Cardrew Way

Redruth TR15 1SS

Refund Policy

The return of DM Orthotic stock goods

Return and Refunds Policy – DM Orthotics Ltd

Thank you for shopping at DM Orthotics

If you are not entirely satisfied with your purchase, we are here to help.


You have 14 calendar days from the date you received your item to inform us that you wish to return it. Then you have another 14 days to return your item from this date.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

You need to have a receipt or proof of purchase for your item.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. We reserve the right to reduce any refund if the items value has been diminished by the way it has been handled by you as the customer.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days depending on the card issuer’s policy.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact us

If you have any questions on how to return your item to us please contact us.


DMO O84 V1 Return and Refunds Policy Aug 2019