Two members of the DMO clinical team discussing a measurement chart over a wooden table. There is a skeleton and a mannequin in the background. The clinical team are wearing branded black dmo t shirts

How can we help today?

Got a question about one of our products? Want to find out more information about your orthosis?

We have created a list of our frequently asked questions (FAQs) and you can find all the answers listed below.

If you can’t find what you are looking for in our FAQs please get in touch and we’ll get back to you as soon as we can.


General FAQs

Because this is a made-to-measure product and you’ll need a clinician to assess, measure, prescribe and fit please contact us to find out more information. If you are overseas you may need to contact your nearest international supplier.
You may be able to access the products through NHS or Charity funding. However, NHS funding for orthoses varies throughout the UK. Your local NHS clinician should be able to inform you if there is a funding pathway in your area.

If you choose to self-fund your orthoses you can make payment to us via BACS or debit/credit card and our dedicated accounts team will be happy to assist you in anyway they can.

We also have a range of pre-sized products that can be purchased directly on our website, without clinical intervention, if you’re in the UK or USA. Whilst these products are often more affordable, we always recommend a clinical assessment to determine which of our products will best meet the individual needs of the patient.
Our custom dynamic movement orthoses® are fully made-to-measure and are bespoke to you. It is a patient specific prescription provided by a prescribing clinician. Our essentials orthoses have standard, and limited, specifications as well as stock sizing and would not suit all patients. They can be more affordable.

Our custom products have a wide range of colour options and customisation whereas our essentials range are only available in black or beige. Our DMO® custom orthoses also come with a wide range of reinforcements to help support and control movement, tailored to the individual’s needs. Custom products also let customers have their own openings, zips, toileting etc to make it easier for daily life.
No, our orthoses are made of dynamic elastomeric fabric and are latex free.

– Put the Orthosis on as instructed following the instruction leaflet provided or from information on our website.
– Take care when putting on – pulling on roughly and long nails may also cause damage
– Build up wear time as per individual instructions
– Wash at least every 2 to 3 days
– Follow the washing instructions carefully
– Contact your therapist if you are concerned about fit of the Orthosis


– Do not tumble dry the Orthosis it will shrink and damage the material
– Do not wring out the Orthosis – it will become misshapen and become damaged
– Do not wear at night (unless you have been provided with a scoliosis suit or night time positioning shorts. You have been advised to wear other DMO® orthoses by your doctor, therapist or orthotists as this can be beneficial for certain medical conditions e.g. EDS)
– Do not iron the Orthosis
– Do not bleach the Orthosis
In children, generally growth will dictate when an Orthosis needs alteration or replacing.

In adults it is more likely to be wear and tear through use, which will necessitate repair or replacement. If your weight changes this may lead to your Orthosis needing to be altered or replaced.
Yes. The Orthosis will work alongside your therapy programme given by your therapist.
Usually they are provided to help improve your posture and balance and / or function. Your physiotherapist, orthotist or occupational therapist will be able to give you more information on this.

If you do not have a therapist or have been provided with your DMO® product privately, please discuss this with your DMO® clinical specialist or contact us.

How our products work

Our orthoses work using strategically placed panelling which improves body alignment. This new positioning stimulates sensory systems throughout the body and re-programmes the brain, ensuring that muscles operate in their new state of optimal alignment.

Our orthoses use a unique elastomeric fabric designed to give the best combination of flexibility and comfort, enabling freedom of movement.

Product Fitting

Yes we provide openings for a gastrostomy PEG. We have 3 different options, so be sure to discuss this with your therapist / orthotist at your appointment.

Wear and Care

Yes you can wear our orthoses swimming you just need to ensure that you rinse well after and wash accordingly to our washing instructions.
Yes, each orthosis is individually tailored to your requirements. This should be discussed with you by your therapist or orthotist at your assessment / measuring appointment. When you can independently go to the toilet, then it is advised that an open crotch is fitted so that you do not have to remove your orthosis when going to the bathroom. This helps to ensure you remain independent particularly if you have balance problems or problems using your hands. For young children, there are a range of fastening options to facilitate nappy changing.
The information sheet issued with your orthosis will explain the programme of wearing. You should not wear your orthosis all day as soon as you receive it. Time of wear is usually increased gradually over the course of a week until you are wearing it throughout the day. Night time wear is only advised for night time positioning shorts and scoliosis suits. Or if advised by your therapist, doctor or orthotist for certain medical conditions e.g. EDS.
Follow these care instructions carefully. By taking care of your Orthosis, you will prevent causing damage to it and help it last longer.

– The Orthosis should be washed at least every 2-3 days.
– The Orthosis can be machine or hand washed at 30⁰.
– Short spin or wrap dry in a towel to remove excess moisture.
– Allow to drip dry.
– DO NOT wring out the Orthosis. It will misshapen cause damage to the material.
– DO NOT iron the Orthosis.
– DO NOT bleach the Orthosis.
– DO NOT dry clean.
– DO NOT tumble dry.
– DO NOT use fabric softener.

Regular and correct care of the Orthosis will prevent it from developing odour and keep the material supple.

If your Orthosis is silver treated, this will need to be re-applied after 100 washes as the silver ions start to disperse after 50 washes.
With the positive effect on muscle tone, you may notice muscles which were previously overactive reduce in bulk, and hence your orthosis may become loose. Conversely, muscles which were previously under-active, may strengthen and increase their bulk, in which case your orthosis may become a little tight.

In either case please contact us.
The Orthosis is designed to improve your function. As a result of this, certain areas may wear away more quickly than others. For example, if you have been given a glove to improve hand function. You may start to use your hand more and in doing so you may find wear on the thumb and/or the palm. This may need repair before the rest of the glove wears out. For heavy use such as transfers and wheelchair propelling, we advise you to wear ordinary gloves over your Orthosis.

If you have been given a sock to improve your walking pattern, you may need the heel repairing before the rest of the sock. Wearing ordinary socks over your Orthosis may limit this wear.
This should not occur due to our high level of quality control. In the rare event of this happening please contact our administration team who will be happy to assist you. It is important to carefully follow the washing and application guidelines in order to prolong the life of your orthosis. Putting it on or taking it off the wrong way, or rough handling can cause ladders and holes, as can washing it incorrectly. Please follow the instructions you have with your orthosis or look for more information on our website.

Contact your local DM Orthotics Clinician if you have any concerns regarding the care of your orthosis.
Contact your therapist or orthotist as you may need an alteration or a replacement Orthosis if it has become too small due to growth. If you no longer have a therapist, you can contact your GP or DM Orthotics who may be able to put you in touch with a therapist local to where you live.
You should build up wearing time gradually until you are wearing it all day (follow the guidelines in the wearing instructions).

The length of time you will have an Orthosis will be determined by your diagnosis and your goals. You will be reassessed by your therapist but it is usual to wear your Orthosis for several years.

Still can’t find what you’re looking for?


If you still can’t find an answer to your question listed above our dedicated administrative team can help you find the answer you are looking for. You can drop them an email or pick up the phone and someone will be happy to help.


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